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Live chat support

When you use live chat, we collect your name, email address and messages to answer your enquiry. Authorised support staff can view the conversation and transfer it to a colleague. Conversations are stored on our hosting and are not sent to an external live-chat provider. Please do not send passwords, payment card details or sensitive information in chat. Contact us to request access to or deletion of your conversation, subject to any records we need to keep.

Live chat uses our essential session cookie to keep your conversation connected while you use the site. If your session expires or you change browser, contact us using the contact form and your email address.

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